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WNU Mining Quality Assurance and Customer Satisfaction

  • Jan 07 / 2014
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WNU Mining Quality Assurance and Customer Satisfaction

WNU Mining Quality Assurance and Customer Satisfaction

WNU Quality Assurance


WNU Value Propositions

WNU have observed the growing trend in the market namely the empowered and increasing expectation of the customers. Empowered customers now expect instantaneous response of the Internet and coal supply business is becoming more time-sensitive. This has increased the value of fast and flexible supply chains that can be reconfigured up to the very late in the process, reducing markdowns by responding to the changing needs of the customers.

Rising expectations are not limited to costs, quality and variety. Customers are also interested in where their products are produced and how, with increased concern about the whole area of ethical sourcing, and sustainable development.

From the outset we are aware that owning a limited number of mines would not be enough to supply the variety of products and quantity with the fast reaction time needed. The whole supply is thus carried out in a dispersed manner. Through a network of mine owners at Indonesian coal producing centers, through effective information technology and efficient logistic WNU then finds the most quality conscious and cost effective miners to match the needs of the customer. In the end the customer receives the coal as if they all come from one single processing mine.

This model enables WNU to create tailored sourcing options to meet customers’ specific needs. Dedicated teams of specialists will leverage their close ties with mine owners to offer insider knowledge that helps customers make informed buying decisions.

WNU seeks to build long-term customer relationships, and leveraging our excellent supply chain management have the sophistication to satisfy customer need. We are committed to providing excellent service, building upon existing relationships and forming lasting and mutually beneficial partnerships.

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